New Home Forums Tech Support & Bug Squashing Trail Pass not activated

8 replies, 3 voices Last updated by  Kate Arms 6 years, 7 months ago
Viewing 9 posts - 1 through 9 (of 9 total)
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  • #6522

    Kate Arms
    Adventurer
    @Kate_Arms

    Everything looks like my payment has been logged and I should be able to access the materials beyond the ones available in the free trial, but I can’t. Am I missing something that I need to do?

    #7096

    Kate Arms
    Adventurer
    @Kate_Arms

    Any insight on this yet?

    #7125

    Bradley Morris
    Mountain Guide
    @bradleytmorris

    Hi @kate_arms, as it says when you register, the rest of the trail opens January 11th (Monday). You have an email coming today that will explain everything ๐Ÿ™‚

    Happy new year!!

    #7185

    Kate Arms
    Adventurer
    @Kate_Arms

    Thanks. I was just confused because I clicked on something that have me a message saying I needed to pay to access things when the message it should have given me was that I couldn’t access it yet because of the schedule. I wanted to make sure that I would have access when the material was available. I still don’t trust it completely but I promise not to ask again until I have tested it on the 11th.

    #7225

    Bradley Morris
    Mountain Guide
    @bradleytmorris

    ha! We’ll make sure you’re getting all the content on January 11th. If it hasn’t arrived that day, just ask here. But I’m 99.9% sure it’ll be there ๐Ÿ˜‰

    #7240

    Kate Arms
    Adventurer
    @Kate_Arms

    ๐Ÿ™‚

    #7369

    Andy Freist
    Mountain Guide
    @andyfreist

    HI Kate,

    Not to worry – you are indeed registered for the full journey. I’ve been making refinements in the system so that paid people don’t see the same stuff as unpaid people. As simple as it may seem, stuff like this can actually be very complicated to set up and is really testing my abilities as a web developer ๐Ÿ˜‰

    I know it’s super confusing though to see something that says “get your trail pass now” when you already have purchased it. Thanks for your patience and willingness to bare with us as we dial everything in.

    Yay for beta releases! haha.

    #7392

    Kate Arms
    Adventurer
    @Kate_Arms

    I’m just kicking the tires for you. You have a really good thing set up here. I’ve done enough Web Development to know you are well put of my league.

    #7396

    Kate Arms
    Adventurer
    @Kate_Arms

    The dates that are on the images for the locked checkpoints look great, BTW!

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