Reply To: Download of Journal zip file problem New Home › Forums › Tech Support & Bug Squashing › Download of Journal zip file problem › Reply To: Download of Journal zip file problem December 30, 2015 at 12:32 pm #6484 Andy FreistMountain Guide @andyfreist Okay the issue was simply that she was having a hard time extracting the .zip.. For some reason when she would double click the zip file it would open up some adobe program.. The solution was to right click and choose “Extract” 🙂